Talk to us on Live Chat

Loading...

You have no items in your shopping cart.

1 Item in Basket
The product quantity has been updated
See samples, rewards and promotions in basket.
FREE SHIPPING!
You now qualify for FREE STANDARD SHIPPING!

  UK Based Company   Talk to us on Live Chat   100% Secure Shopping

  Talk to us on Live Chat
  UK Based Company   100% Secure Shopping

Frequently Asked Questions

Questions About Our Products

I cannot find the product I am looking for?

We stock a range of different brands and products however sometimes we do not stock certain items. Please double check the spelling as it may be in stock.

If you still cannot find the product, please contact our customer support on our Contact Us Page and one of the team will get back to you.

Are your products new, used or refurbished?

All the products in our store are 100% Brand New, we do not sell any used or refurbished products.

Are your products genuine?

All the products in our store are 100% Genuine.

Is any warranty included with your products?

The length of warranty is shown on each product page. Please check our Warranty page which shows the full policy.

Amending Your Order

How do I cancel my order?

We process our orders within 10 minutes so orders can only be cancelled within this time.

In order to cancel your order within the 10 minutes, navigate to Account Page my account" page and click on "My Orders". You should see a button there stating “Cancel my order” which will enable you to cancel the order. This will not be there after the 10 minutes has passed.

How do I amend my order?

Unfortunately we cannot amend an order once it has been confirmed at checkout however you have 10 minutes in order to cancel order. You can then reorder the items with the correct details.

How do I change the address on my order?

Unfortunately due to fraud prevention, we cannot change the address on the order once confirmed and verified by our card payment provider.

You can cancel the order within 10 minutes by clicking the black cancel button located in account page (the "My Account" page.

Receiving your order

The item I have received is damaged or faulty?

If in unusual circumstances that your product arrives damaged or faulty, please contact our customer support who can resolve this. Please do not dispose of the damaged/faulty goods as we may need to inspect these items. The team will need to create a RMA number. Please do not return the item without this as it will be returned back.

 

Please contact customer services by email on our Contact Us Page

 

Including your:

- Full Name

- Order Number

- Explanation of damage/fault

- Photo of damaged/faulty goods

 

Please vist our Returns (the "Returns" page to see the full return policy.

The item I have received is incorrect?

If in unusual circumstances that you receive an incorrect item, please contact our customer support who can resolve this.The team will need to create a RMA number. Please do not return the item without this as it will be returned back.

 

 

Please contact customer services by email using our Contact Us Page

 

Including your:

- Full Name

- Order Number

- Details of incorrect item

- Photo of damaged/faulty goods

 

Please report any incorrect items within 7 days of arrival as we will not be able to process the resolution for this.

Please vist our Returns (the "Returns" page to see the full return policy.

I am missing part of the order?

If in unusual circumstances that you receive an incorrect item, please contact our customer support who can resolve this.

 

 

Please contact customer services by email on our Contact Us Page

 

Including your:

- Full Name

- Order Number

- Details of incorrect item

- Photo of incorrect item

 

Please report any incorrect items within 7 days of arrival as we will not be able to process the resolution for this.

Please vist our Returns (the "Returns" page to see the full return policy.

I have not received my order yet?

You will receive a dispatch notification when your order has been dispatched from our warehouse. Depending on the type of delivery you choose at checkout, this will determine how long it will take. Please wait until 7 days have passed from the expected delivery date before contacting us as we cannot process a claim until this date has passed.

If your order does not arrive after this point, please contact our dedicated team to initiate an investigation into identifying where your order is.

Please contact customer services by email on our Contact Us Page

Other Order Queries

How to I return an item?

We offer a 30 day money back guarantee so please shop with confidence. This does not affect your statutory rights. The team will need to create a RMA number. Please do not return the item without this as it will be returned back.

Please vist our Returns (the "Returns" page to see the full return policy.

Payment Queries

When do you take payment for my order?

All payments are taken only once your order is ready for dispatch. If for some reason, we are dispatching your order seperately, we will only charge you n each dispatched item.

The way it works is when you place your order with us, we will send an authorisation request to your bank which will verify that finds are available for the order and verifies the card used. If this goes through, a authorisation hold will be put on for the amount of the order and will only be charged once we have processed for dispatch at our warehouse. It is only a temporary hold so if the transaction does not happen, the authorisation hold will expire after a certain amount of time and no funds will be taken.

Once the transaction is completed, in some circumstances a temporary authorisation hold may still show and this can take up to 30 working days for the authorisation to be shown as void on the transaction. For some reason, customer representatives at card companies do not know the difference between these different statuses such as authorisation hold and the settlement which is why they may tell you it was a valid transaction. Unfortunately due to this being a banking normality, we cannot involve ourselves in this matter.

What payment methods do we accept?

We accept payment from a variety of different credit and debit cards:

- Visa

- Mastercard

- Switch

- American Express

- Maestro

- Solo

- Delta

How do you process my payments?

Our secure website has a 128 bit SSL secure connection provided by Norton Secured for added protection a stress free, secure shopping experience. To process all our card payments, we use a third party secure company called Sage Pay so you can shop with confidence. To ensure complete security, you will actually enter details on their encrypted server which will be on Sage Pay's own site. None of your details or your payment details wll be given to us except for the last 4 digits, payment status and if the address, name, details etc match with your card details.

Do you store my card details?

No we do not store your card details on our server as our payments are processed via PayPal. Your card details will never reach our server at any point in the transaction as we want to create a stress free, secure shopping experience. The only thing we will store is the encrypted token in order to charge your card with the payment you have authorised when completing your order.

Delivery Queries

Which courier companies do you use?

The courier we use all depends on the value, size and weight of the parcel. However we use Royal Mail, DPD and UPS for our deliveries so it will be either one.

Do we ship internationally?

Unfortunately at this point in time we are concentrating on making our UK customers happy however we are hoping to offer our service internationally in the near future so keep your eyes peeled.