Talk to us on Live Chat

Loading...

You have no items in your shopping cart.

1 Item in Basket
The product quantity has been updated
See samples, rewards and promotions in basket.
FREE SHIPPING!
You now qualify for FREE STANDARD SHIPPING!

  UK Based Company   Talk to us on Live Chat   100% Secure Shopping

  Talk to us on Live Chat
  UK Based Company   100% Secure Shopping

Terms & Conditions

(1) Introduction

These terms and conditions govern your use of empirehut.co.uk; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

(3) Licence to use website

You may view, download for caching purposes only, and print pages from the website, provided that:

(a) You must not republish material from empirehut.co.uk (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;

(b) You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

(c) You must not edit or otherwise modify any material on the website.

(4) Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. We have the right to cancel an order if information is not correct.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(5) Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(6) Entire agreement

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(7) Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(8) Our contact details

The full name of our company is Avana Group Ltd and our address is 20-22 Wenlock Road, London, N1 7GU. Our company registration number is 11321799.

(9) Product Images

We make every effort to ensure our product photography is accurate, but all images are for illustration purposes only. Sometimes the packaging may have changed since the photo was taken, or the photography may be of a different size of the same product. Please read the product description carefully to ensure you are ordering the correct item.

Returns

We hope that you are completely satisfied with your purchase and we will try to resolve any problems that you may have. If, however, you are in any way unhappy with your purchase we will promptly exchange the item, issue a credit or refund you.

Terms and Conditions of return

  1. Customers have the right to return their order within 30 days of purchase. Where the customer exercises their right to cancel an order after processing, the products must be returned unopened and unused in order to obtain a full refund.
  2. We request that products are returned in their original packaging.
  3. All returned products will be refunded or exchanged provided they have not been used or damaged. Return postage costs will not be refunded. If goods received were incorrect, faulty or damaged upon receipt then you must contact us to receive a freepost returns label. Evidence will be required to support a claim.
  4. Any returned items must be received within 30 days of purchase to qualify for a refund or replacement. Any items damaged during return due to insufficient packaging may only receive a part refund at empirehut.co.uk's discretion.
  5. If your item has not been received we need to be advised of this within 30 day of despatch, so we can raise an investigation. If the 30 days have passed, no claim can be accepted.
  6. In the rare event of a customer receiving an incorrect item, empirehut.co.uk will, upon receipt of the returned incorrect item, send the correct item and refund the return postage.
  7. Orders returned 'Not Called For' by Royal Mail or our courier will be refunded the cost of products only. Customers will be notified and the order will be cancelled. If they still require the item the customer will need to reorder.
  8. If your order is eligible for free delivery and you return the products, through no fault of Avana Group Ltd, you will be liable for the original postage costs of £9.95

Discount Code Terms & Conditions

  1. The discount code is a unique code; please do not disclose this code to anyone, any misuse of the code will be the responsibility of the purchaser.
  2. Voucher code values can be obtained by entering the code on the website www.empirehut.co.uk at checkout.
  3. We reserve the right to change the Terms and Conditions at any time.

Please see contact us page for more details.